CommentBoard of Public Utilities,
Office of Cable Television,
2 Gateway Center, 8th Floor,
Newark, NJ 07102
To Whom It May Concern:
I would like to file a complaint with you against Verizon FIOS, FCC Community ID: NJ0684.
Verizon FIOS TV advertised on the internet their $67.00/month FIOS package, including three converter boxes at $12.99/month and a Movie package free until the end of 2008.
I signed up on the internet for Verizon FIOS TV on April 20, 2008. As of today September 6, 2008, I have called Verizon FIOS on five (5) separate occasions to have them correct their over charges. Verizon FIOS continues to charge me full price for both the three (3) converter boxes and the Movie package. Each time Verizon promises to correct their over billing charges and every month I receive the same bill, full price.
It is a complete waste of time calling Verizon FIOS as nothing is ever done as promised. Verizon continues to charge me the full price for both the movie package and the converter boxes despite Verizon's promise to correct my billing.
I will call them now for the sixth time, this time to cancel. I have had it. I don't understand how a company like this is allowed to get away with stealing customers money. The average time spent waiting to talk to the “correct” Verizon FIOS representative is 50 minutes per call. They just hope the average person will get tired of calling and pay their false charges.
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