Pissed Consumer - Hold time verizon FIOS customer service

Home » Consumer Reviews » CONSUMER » Hold time verizon FIOS customer service

Comments

Hold time verizon FIOS customer service

Jun 16, 2008

Verizon FIOS complaint

I tried to call Verizon Fios customer service to discuss the overbilling on my bundled account. The billing office closes at 6:00pm EST. I began my call at 5:40 pm est. I have been on hold ever since. I guess that is their solution to customer services. If you have a call on hold just leave for the day and eventually they will hang up.

I HAVE BEEN ON HOLD FOR 5 HOURS AND 42 MINUTES. I am not going to hang up until someone answers this flipping phone!!!!!!

I work in customer service for a large insurance company. If would NEVER treat a customer like this....... and to think i left Comcast due to customer service issues!!!!

More Verizon FIOS Reviews

Discuss
Verizon FIOS News

on our forums

Quote this article on your site | Views: 626

Comments (2)

1. Written by G. Kunz, on 14-08-2008 15:52

Horrendous-Nightmarish customer service.

No time during the install or disconnect (due to a move) was I told that I needed to return a router. A considerable time after vacating my apartment I was sent a letter telling me that I would be charged for non-return of this equipment. Following multiple lengthy waits to speak to customer service, not one but two very combative and discourteous FIOS employees accused me of "disposing" of their equipment and told me I must pay. Explaining I would have been happy to return it had anyone requested this of me prior to my vacating the apartment, they continued to insist I pay for this router.

Apart from this, the first billing information I received from FIOS was a notice that I had been turned over to collections. No bill, no email notice nothing. When I pointed this out to customer service, they essentially told me I was lying. Nightmarish...stay away from these folks. It is not worth it

Report

2. Written by TirednPissed, on 27-06-2008 18:23

I've tried on numerous occasions to call the 'e-center'. the one time that I did get through, it was 5 minutes to lights out!!!!!

In the last 6 hours I have been on hold for 24, 7, 25, 7, 23, 16, 6, 9 & 5 minutes. right up until lights out.

My biggest complaint is that I can't complain! Who the f@## do I complain to in Verizon? All I can do is vent my frustration on sites such as this.

I think I'll move back to Comcast. At least they spoke to me.

Report

Comments on Hold time verizon FIOS customer service
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.
Name:
Comment:

Code:* Code
I wish to be contacted by email regarding additional comments