Verizon FIOS

We were forced to move to a new place where FIOS was not available. Instead of offering us a new service or waiving the cancellation fee, they made us pay almost $250 to cancel a s...

Good Evening About 2 months ago I was on the phone with one of your sales reps. I was trying to save a few dollars and asked the sales rep to review my account and m...

I called this evening to complain for the umpteenth time about Verizons shoddy and inept service I was complaining to Ronald in the FIOS tech support division on May 5th at 8:49 P...

I hvae been told by verizon now for over a YEAR that they were going to get GOLTV and ESPNDeportes in HD. They always tell me it is at the top of their list to get thia premium cha...

Can you believe Verizon Fios requires id & password to view their movie listings? Don't they understand that access to their movie listings is a selling point to their serice. ...

Hello, This is not a complaint. I am thinking of getting verizon fios. I live in nnj. A rep came to my condo complex yesterday. Knocked on my door and my husband spo...

The sales rep that I dealt with lied to me to get me to agree to a 2 year contract with Verizon. I ordered the service online and have a full transcript of our conversation....

Verizon is popular with the worse customer service in the USA. But in Sarasota it is even worse. On April 3, 2012 my Internet speed slowed to almost 0. I tested it with Speedtest.n...

Since Verizon went to their new interactive menu I have not been able to resume on demand programs from where I left off. It keeps restarting from the beginning. When i called th...

I recently ordered verizon triple play after It was confirmed that my old phone number which was also a verizon FIOS number can be ported to a my new Verizon triple play account. T...

I have Fios and I have one simple question and have been on hold for 25 minutes!!!!!!Imagine just wanting to know why the movie I rented last night is not available to me for...

I started cable & Internet service with Verizon Feb. 2011. In sept. 2011 I cancelled the cable service but kept the Internet. I spoke with 3 different customer service reps that mo...

Hi, I am very sad to say that a company like Verizon falsely charged and continues to charge an amount of $94.69 for phone jack set up. This is not true as we were ...

I signed up for the Triple Play more than ayear ago. AQt that time I told the salesman I did NOT want the games, movies,off-line storage, parental controls and the whole list of a...

I moved in December, 2011. When I contacted Verizon to get pricing for service at the new house, I was told that, if I bundled TV and internet, I would receive a $300 Visa prepaid...

We have had Verizon FIOS service since 2010/early 2011 and have loved it. But when we got transferred to another state they charged us a disconnect fee of $165 even though we had n...

I was sent a letter stating that I need to pay off my $446.00 balance by 2/17/12 to be eligible for my $500.00 visa card. I paid it off 2/15/12. I called to inquire about my visa c...

Clay and I spent hour 5 of this week on the phone about verizon fios services. Phone call 1- Why am I being charged for phone that was supposed to be suspended? Plea...

WHEN WE MOVED TO THE HI DESERT WE HEARD ABOUT A VERIZON FIOS PACKAGE DEAL YOU COULD NOT GO WRONG IT WAS A BUNDLE PACKET FOR $129.99 WHICH INCLUDES A DVR IN THE BED RM AND ALSO 3 TV...

Verizon Fios Cable TV ServiceI have my VCR programmed to record a program I watch. I have the Verizon cable box set to the one channel. Since you can't program th...

In December I called to cancel some services that they had put on my account (that I did not request) but they were still on my February bill. I have since called them again to ha...

I had TIme Warner for the past 12 years, never had a problem, Fios was installed in my area and was boasting a 89 dollar per month triple package, Internet, Phone and Digital Fiber...

Hi, I signed up for Verizon Fios triple play in May 2011, I only had phone and Internet before that. Service was okay until I went on vacation and suspended my service for 3 weeks ...

Moved out of my residence in September 2010, requested return boxes for the equipment i had. Never received anything. Called a second and third time, never received boxes. Finally,...

I have documented proof that Verizon knowingly used the U.S.P.S. to send me bills, as did the 3 collection agencies they hired. They knowingly did this, AFTER THEY KNEW THEY DID NO...

I had a Verizon FIOS package of all 3 services last year (TV/Internet and phone) and I lost all 3 services on April 16, 2011, due to a storm. I did NOT GET ANY SERVICES BACK after ...

Back in September of 2011 I called and spoke with a Verizon customer service represtentative and informed her that I was leaving town for a couple months and would like my Fios acc...

As I am deaf, when I found out that FIOS had a VideoPhone # for deaf customers, I immediately called and I was really disappointed. This guy, who is deaf like me, didn't even s...

Had Verizon on everything for more than 2 years. They keep raising my bills no explanation. it is over $170.00 for all 3. On the TV no showtime or HBO included.They have lost my ...

Once Verizon Fios customer service found out I was trying to close my account they hung up the phone. the second person put me on hold and never came back on, my third time they hu...