Verizon FIOS

Once Verizon Fios customer service found out I was trying to close my account they hung up the phone. the second person put me on hold and never came back on, my third time they hu...

Some one in customer service messed up my order and put 2 phone numbers on my line and then they disconnected both numbers leaving me without a land line from Saturday until Thursd...

I recently ordered Verizon Fios TV and internet package. Took the day off from work for the install; the day came, and no one showed up. After the four hour window passed, I went...

The technician made a mistake during installation. I called to report it and they told me they'd fix it for free. They fixed it, but charged me $80 + tax/fees. They will not remove...

Unfortunately I have Verizon Fios through my association and cannot change so I have to deal with the extremely poor to non existant customer service,,,funny but the bills always a...

I signed up in June at a Verizon wireless store after the sales person talked me into signing up for the triple play deal. I only agreed to sign a 2-yr contract because I was offer...

I called Verizon Fios Tech Support on 1/2/2012 at 5:54am to get a appointment rescheduled. I requested to have it changed from today to another day as I'am not in the country as of...

We ordered the triple play from Verizon and on December 9th, a tech arrived dispatched for a trouble call not an install. The Supervisor, W. T. asked him to connect the Internet a...

When Verizon installed their FIOS fiber optic cables in our neighborhood, they used a crew that I suspected were illegal migrants. When I tried to communicate with them in an effo...

Verizon damaged a pipe in my basement in Jul 2011. Their incompetent staff has failed to correct the problem after well over 20 calls to everyone from the janitor to their crack s...

I called Verizon Tech Support due to no picture on our TV. The Fios service has been terrible and Verizon so-called customer service is terrible. Between my husband and I we were o...

My ESPN HD service through Verizon Fios has not worked in months. I have made multiple calls and talked with call center employees who ask me to go through the same diagnostic tes...

If you are trying to get Verizon FiOS please be advised to ALL aspects of your contract details in Writing before installing anything. After 12 phone calls in attempting this monst...

Two years ago I changed my phone/internet/cable TV services to Verizon. BIG MISTAKE. They gave me an install date, but never showed up. I didn't bother to follow up because I fi...

I let Verizon convince me to leave Comcast and after just one day with Verizon I'm already pissed with my service. I got nothing I was suppose to receive and only dealing with unp...

My husband and I signed up for a 2 year contract with Verizon Fios because we had been with Cox for years and we wanted to see what all the hype was about with Fios. We were excit...

I originally ordered, by telephone, the Verizon Fios internet and television package. I wanted the triple play but was told telephone was not available in my building. When the i...

I was a new customer May of 2011 for the triple package. I have opted to leave the Tv and keep the bundle of cable & phone. Fios was insisting on charging me a starting package of ...

Verizon Small Business Solutions - Absolutely horrible!!! The sales person called us 2 times per day for weeks. We were using AT&T and Direct TV at the time. As soon as that Verizo...

I recently switched my high speed internet from Verizon to Comcast. Since I was keeping my old phone number, Comcast offered to contact Verizon to cancel my service. Just to be s...

I have two contracts with package of fios internet and digital voice for price $69.99 (first half year) and then $79.99 since Feb 2011. In Sept, there was a promotion in verizon/my...

I have made this payment and have faxed proof of my bank statement at least 3 times to Verison. (I have saved receipts of faxes made.) I have also spent countless hours on the ph...

I have been a long time customer with Verizon, I had a triple play package with Phone, internet and Direct Tv. We decided to cancel our home phone and they told me that they would...

I've been with verizon for over 15 years, had dsl and landline. Monday 10/10/11, I got a long-awaited upgrade to fios triple play.At 430, when the techs left (sloppy job)...

Verizon is the worst company..They have the worst customer support who never listen and have made up their mind that they will not help you. They proceed to tell you their policy a...

I spent 45 minutes on the phone and internet trying to cancel an installation order. By the time I finally found someone who claimed she could pass me on to the "el...

The price that was quoted over the phone when we ordered Verizon Fios TV and internet was not the price that we were charged when we recieved our first bill. Verizon is a "bait an...

Awful Service and rude customer service. I had a $0 balance until I signed for FIOS on 6/24 and all of a sudden have a $884.00 bill. Went down to $656.90 and customer service una...

Had land line installed in new home. They activated only the lower level hook ups. When I called they wanted 95 dollars to come and hook up our second floor phones. Took 2 hours on...

I moved to Plano Texas; the only option for internet service available to me at my rental was Verizon FIOS internet. I paid through the nose for it. Service worked fine, no compl...